DISPATCHING - We aim to dispatch all orders within 1-2 business days, usually all placed orders are shipped next working day. Our service is available Monday – Friday.
EU SHIPPING - Free tracked EU delivery on all orders over €99! Shipped by Royal Mail in a 3-5 business days tracked service.
INTERNATIONAL / NON EU SHIPPING - Free tracked delivery on all orders over €99! Shipped by Royal Mail in a 5-10 working days tracked service.
CUSTOM TAXES AND DUTIES - Two Wheels Empire operates on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fee’s, brokerage fees or other additional charges have to be paid by the customer upon delivery of your order. Contact your local customs authority for more information. The customer must take full liability for any parcels returned to Two Wheels Empire due to unpaid customs charges or ignored/unseen emails from your customs office or chosen carrier. Any postal charges, returned shipment costs, customs charges and handling fees will be deducted from any due refund or exchange request.
PRODUCT WARRANTY CONDITIONS -
In the unlikely event that you receive goods which are not what you have ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall, at our own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or credit to you the amount you paid for the goods in question PROVIDED THAT you notify us of the problem in writing at the address stated in the confirmation e-mail within one working day after delivery of the goods and PROVIDED THAT you return the damaged or defective goods to us.
Only when postage is prepaid returns will be accepted. No shipping cost credit will be issued on any return shipment.