DISPATCHING - We aim to dispatch all orders within 3 working days, usually all placed orders are shipped next working day. Our service is available Monday – Friday.
EU SHIPPING - Free tracked EU delivery on all orders over €99! Shipped by courier on a 3 working days tracked service.
INTERNATIONAL / NON EU SHIPPING - Free tracked delivery on all orders over €99! Shipped by DHL on a 3 working days tracked service.
ORDER RETURNS - You can return items that you are not happy with within 14 days from purchase. Please contact us at Hello@twowheelsempire.com for the return instruction.
CUSTOM TAXES AND DUTIES - Two Wheels Empire operates on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fee’s, brokerage fees or other additional charges have to be paid by the customer upon delivery of your order. Contact your local customs authority for more information. The customer must take full liability for any parcels returned to Two Wheels Empire due to unpaid customs charges or ignored/unseen emails from your customs office or chosen carrier. Any postal charges, returned shipment costs, customs charges and handling fees will be deducted from any due refund or exchange request.
PRODUCT WARRANTY CONDITIONS -
If a product is defective, we will immediately provide the right solution! If you have accidentally made a product defect (yes, we love DIY) and you are looking for a replacement, then we certainly think along with you. Paying the same thing twice is also so annoying!
You can send an email to: email@example.com
Always use your order number in the subject of the mail and send a photo of the defect (if possible) together with a short description of the problem.
Note: We use a different return policy with electrical products. If you want to return an electronic product due to a defect, we first ask you to contact our shop. The product can not work because of wrong wiring or other electronic problems of your motorcycle.
Products that are returned unused, undamaged and in the original packaging are refunded for 100%. If this is not the case, we can only credit 75% of the purchase price.