DISPATCHING - We aim to dispatch all orders within 3 working days, usually all placed orders are shipped next working day. Our service is available Monday – Friday.
EU SHIPPING - Shipped by TNT on a 3-5 working days tracked service.
INTERNATIONAL / NON EU SHIPPING - Two Wheels Empire uses a range of shipping partners depending on the most efficient method of getting your Monimoto to you, this includes the Post Office, TNT and DPD. Clients have the option of choosing which shipping method best suits their needs when checking out. Depending on a courier it takes 5-14 working days tracked service to deliver Monimoto to you.
ORDER RETURNS - You can return items that you are not happy with within 30 days from purchase. Please contact us at Hello@twowheelsempire.com for the return instruction.
CUSTOM TAXES AND DUTIES - Two Wheels Empire operates on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fee’s, brokerage fees or other additional charges have to be paid by the customer upon delivery of your order. Contact your local customs authority for more information. The customer must take full liability for any parcels returned to Two Wheels Empire due to unpaid customs charges or ignored/unseen emails from your customs office or chosen carrier. Any postal charges, returned shipment costs, customs charges and handling fees will be deducted from any due refund or exchange request.
WARRANTY - 2 year limited warranty.
BATTERIES - The Monimoto Device is powered by 3V Lithium 1400mAh CR123A (2 batteries) that can last up to 12 months. The Monimoto Key is powered by a 3V Lithium CR2032 (1 battery) that can last up to 12 months.