DISPATCHING - We aim to dispatch all orders within 3 working days, usually all placed orders are shipped next working day. Our service is available Monday – Friday.
EU SHIPPING - Free tracked EU delivery on all orders over €99! Shipped by DPD on a 3-5 working days tracked service.
INTERNATIONAL / NON EU SHIPPING - Free tracked delivery on all orders over €99! Shipped by DHL on a 3-5 working days tracked service.
ORDER RETURNS - You can return items that you are not happy with within 30 days from purchase. Please contact us at Hello@twowheelsempire.com for the return instruction.
CUSTOM TAXES AND DUTIES - Two Wheels Empire operates on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fee’s, brokerage fees or other additional charges have to be paid by the customer upon delivery of your order. Contact your local customs authority for more information. The customer must take full liability for any parcels returned to Two Wheels Empire due to unpaid customs charges or ignored/unseen emails from your customs office or chosen carrier. Any postal charges, returned shipment costs, customs charges and handling fees will be deducted from any due refund or exchange request.
PRODUCT WARRANTY CONDITIONS - Pando Moto guarantees its products 1-Year Warranty from the original date of purchase. This warranty covers the product for the original owner against defects in materials and workmanship. If the product ever fails during the warranty period due to a manufacturing or material defects, Pando Moto repairs or replaces with like product at own discretion.
To make the warranty claim, you must return faulty items to Two Wheels Empire and submit original sales receipt. Then we will contact Pando Moto and follow its procedures. The warranty is applicable for motorcycle: jeans, pants, jackets, belts, shirts.
Pando Moto covers any type of manufacturing or material fault within the 1 year warranty period. During this period of 1-year, we assume that Pando Moto products will not produce any defects in the materials used and/or have any construction and manufacturing flaws. What is excluded by the Pando Moto warranty? This warranty does not cover:
- Damages caused by accidents.
- Normal wear and tear damages*.
- Improper use and maintenance of the garment.
- Any form of alteration and modification of the product (unauthorized repairs, etc.).
- Sun damage or the natural breakdown of colors, structure, and material over time.
- User’s subjective assessments like comfort, fit, etc.
*Pando Moto warranty covers manufacturing defects in materials and workmanship, but it does not cover normal wear and tear. Wear and tear is damage that naturally and inevitably occurs as a result of normal use (marks from rubbing on points of a motorcycle, general deterioration of the materials and fabrics after repetitive motion over time and fading of the color). Regardless of how carefully you use, or how well you care for your Pando Moto product, it will eventually begin to show age and wear.