Shipping & Return

DISPATCHING - We aim to dispatch all orders within 1 working day. Our service is available Monday – Friday.

EU SHIPPING - Free tracked EU delivery on all orders over €99! Shipped by Deutsch Post on a 4-6 working days tracked service. You can choose DHL Next Day Delivery for some extra charge. 

INTERNATIONAL / NON EU SHIPPING - Free tracked delivery on all orders over €99! Shipped by Deutsch Post on a 7-10 working days tracked service.

ORDER RETURNS - You can return items that you are not happy with within 30 days from purchase. Please contact us at for the return instruction.

CUSTOM TAXES AND DUTIES - Two Wheels Empire operates on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fee’s, brokerage fees or other additional charges have to be paid by the customer upon delivery of your order. Contact your local customs authority for more information. The customer must take full liability for any parcels returned to Two Wheels Empire due to unpaid customs charges or ignored/unseen emails from your customs office or chosen carrier. Any postal charges, returned shipment costs, customs charges and handling fees will be deducted from any due refund or exchange request.

PRODUCT WARRANTY CONDITIONS - we give Life Time Warranty for all BikeTrax GPS Trackers. This warranty does not cover:
  • Damages caused by accidents.
  • Improper use and maintenance of the GPS Tracker.
  • Any form of alteration and modification of the product (unauthorized repairs, etc.).