Shipping & Return


DISPATCHING - We aim to dispatch all orders within 1-2 working days, usually all placed orders are shipped next working day. Our service is available Monday – Friday.

EU SHIPPING - The shipping costs for bikes are €32,- per bike in the Netherlands120,- per bike in all other European countries. Delivery time is 1 to 6 business days in EU. It depends from on which country it must be delivered. 

INTERNATIONAL / NON EU SHIPPING - Please check other distributors. 

ORDER RETURNS - You have 14 days after delivery. Your item must be unused, unpacked, and free from dirt, dust, and in the same package and condition that you received it to be eligible for a return. Please contact us at Hello@TwoWheelsEmpire.com for the return instruction.

DEFECTIVE PRODUCT - If you receive a defective product you must contact us to Hello@TwoWheelsEmpire.com. Once we will check the product it will be changed immediately by a new one. 

WARRANTY  
1. For a Super73 battery twentyfour (24) month or 500 life cycles, whichever comes first from the date of purchase by the original owner. Like any rechargeable battery, your Super73 rechargeable battery pack will experience a decrease in capacity over time as it is subjected to charge and discharge cycles. Super73 warranties that your battery pack will maintain 70% or higher capacity for at least 500 charge cycles or two years, whichever comes first. The battery warranty does not include damage from power surges, use of an improper charger, water damage, improper maintenance, or such other misuse or normal wear.
2. For all other parts twentyfour (24) month from date of delivery to the original owner, excluding wear and tear on tires, tubes, rims, spokes, brake pads, cables, chain, wheels, grips, and saddle.

This Warranty only covers defective materials and manufacturing defects. In the case of a warranty claim, Super73 undertakes to either repair faulty system components and/or to replace such components, at the discretion of Super73.