DISPATCHING - We aim to dispatch all orders within 12 hours, usually all placed orders are shipped next working day. Our service is available Monday – Friday.
EU SHIPPING - Free tracked EU delivery on all orders over €99! Shipped by courier in a 24 hours tracked service.
INTERNATIONAL / NON EU SHIPPING - Free tracked delivery on all orders over €99! Shipped by DHL on a 1-3 working days tracked service.
CUSTOM TAXES AND DUTIES - Two Wheels Empire operates on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fee’s, brokerage fees or other additional charges have to be paid by the customer upon delivery of your order. Contact your local customs authority for more information. The customer must take full liability for any parcels returned to Two Wheels Empire due to unpaid customs charges or ignored/unseen emails from your customs office or chosen carrier. Any postal charges, returned shipment costs, customs charges and handling fees will be deducted from any due refund or exchange request.
PRODUCT WARRANTY CONDITIONS -
In the unlikely event that you receive goods which are not what you have ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, we shall, at our own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or credit to you the amount you paid for the goods in question PROVIDED THAT you notify us of the problem in writing at the address stated in the confirmation e-mail within one working day after delivery of the goods and PROVIDED THAT you return the damaged or defective goods to us.
5.2 Only when postage is prepaid returns will be accepted. No shipping cost credit will be issued on any return shipment. A copy of the invoice on which the returned item was billed plus our returns form, must be included in all return shipments.
5.3 When either the invoice or the form is not included the return will be put aside without further notice and the returned goods will be destroyed after 15 working days. We will not be liable for any costs due to the loss of the returned goods.
5.4 On all returns there is individual 15% re-stocking fee with a minimum of 15,00 Euro per return. Funds for re-stocked items will be credited on the next invoice. Incorrectly supplied or ordered goods must be returned within 14 days or 10 working days after invoice date, clean and in its unopened original packaging. These will be credited on the next invoice(s). We will not refund any payments, but will only credit with future orders. The credit will only be valid for 12 months and will expire without further notice.
5.5 Electrical items cannot be returned. We do not warranty any electrical items including batteries. Any warranty concerning electrical items must be addressed to the manufacturer directly.
5.6 No returns are accepted on helmets, clothing and apparel, except in case of a warranty claim.
5.7 NOTHING IN THIS SECTION AFFECTS YOUR STATUTORY RIGHTS.