We aim to dispatch all orders within 3 working days
, usually all placed orders are shipped next working day. Our service is available Monday – Friday.EU SHIPPING - Free tracked EU delivery on all orders over €99!
Shipping is usually conducted via our contractor DHL/Deutsche Post or Fedex
INTERNATIONAL / NON EU SHIPPING - Free tracked delivery on all orders over €99! Shipped by DHL on a 4-6 working days tracked service.
CUSTOM TAXES AND DUTIES - Two Wheels Empire operates on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fee’s, brokerage fees or other additional charges have to be paid by the customer upon delivery of your order. Contact your local customs authority for more information. The customer must take full liability for any parcels returned to Two Wheels Empire due to unpaid customs charges or ignored/unseen emails from your customs office or chosen carrier. Any postal charges, returned shipment costs, customs charges and handling fees will be deducted from any due refund or exchange request.
PRODUCT WARRANTY CONDITIONS -
Before returning an article, please make sure that there actually is a defect. Please check the information in the Manual. Should that not help, you can always use our support formula.
If there is a fault caused by Motogadget and your receipt proves valid warranty conditions, we will usually replace or repair the product free of charge. If the Product is not defective but the malfunction is caused by wrong handling, wiring or setup we will charge a fixed device test rate.
If you send back products for repair or replacement from a country outside the European Union to Motogadget GmbH in Germany, please follow this important guide for correct customs declaration. We do not accept any parcel / goods with charge of customs fees or VAT. These goods will not be sent back by customs and may be completely lost.
Please send return request to firstname.lastname@example.org