DISPATCHING - We aim to dispatch all orders within 1 working day. Our service is available Monday – Friday. If your order is placed on Friday or on the Weekend it will be dispatch on Monday.
EU SHIPPING - Free tracked EU delivery on all orders over €99! Delivered within 2-5 working days tracked service.
ORDER RETURNS - You can return items that you are not happy with within 30 days from purchase. Please contact us at Hello@twowheelsempire.com for the return instruction.
CUSTOM TAXES AND DUTIES - Two Wheels Empire operates on a Delivered Duty Unpaid basis. This means that any outstanding import duties, clearance fee’s, brokerage fees or other additional charges have to be paid by the customer upon delivery of your order. Contact your local customs authority for more information. The customer must take full liability for any parcels returned to Two Wheels Empire due to unpaid customs charges or ignored/unseen emails from your customs office or chosen carrier. Any postal charges, returned shipment costs, customs charges and handling fees will be deducted from any due refund or exchange request.
DEFECTIVE PRODUCT - If you receive a defective product you must contact us to Hello@twowheelsempire.com. Once we will checks the product it will be changed immediately by a new brand article. We will assume the shipments costs.