Shipping policy
🚚 Dispatch Policy
At Two Wheels Empire, we understand the importance of receiving your order quickly and efficiently. That’s why we make every effort to dispatch all orders within 1 working day. In most cases, your order will be shipped on the next working day. We operate Monday to Friday, ensuring your package is on its way to you as soon as possible.
📍 Global Warehousing for Faster Delivery
Two Wheels Empire stocks best-selling items across Europe, the United Kingdom, and the United States. No matter where you ride your eBike, we aim to ship from the nearest warehouse to ensure the fastest and most cost-effective delivery!
⚠️ Peak Season Notice
During high-demand periods (such as holidays or peak seasons), dispatch times may extend from 24 to 48 hours. Please note that your selected shipping option will determine the estimated delivery time after dispatch.
We appreciate your patience and understanding during busy periods and are committed to getting your order to you as quickly as possible! 🚴♂️💨
Shipping Policy for eBike Tuning Kits
We provide FREE, fully tracked Standard delivery for all eBike Tuning Kits orders.
📦 Standard covered Shipping ETA:
🇪🇺 EU Estimated Delivery: 2-6 business days after dispatch.
🇬🇧 UK Estimated Delivery: 48 hours after dispatch.
🌍 Other Countries Estimated Delivery: 10-15 business days after dispatch.
⚡Express Shipping:
For faster delivery, we offer Express Shipping at competitive rates:
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Price Range: from £5 to £16.70 (depending on destination)
🇪🇺 EU Estimated Delivery: 1-4 business days after dispatch.
🇬🇧 UK Estimated Delivery: Next-day delivery after dispatch.
🌍 Other Countries Estimated Delivery: 4-6 business days after dispatch.
📌 Note: All shipping costs are automatically calculated at checkout based on the destination. Please note that delivery times are estimates and may vary due to customs processing or local courier delays.
* If an item is out of stock in our UK warehouse, we will contact you and offer shipping from our EU warehouse at no additional cost. In this case, the estimated delivery time will be 4-6 business days.
General Shipping Policy (Excluding eBike Tuning Kits)
We offer tracked Standard and Express Shipping options for all products shipped from our main EU warehouse and UK warehouse, covering the EU, UK, and other international destinations. We strive to provide you with the best delivery options to ensure that you receive your order in a timely and efficient manner.
🇪🇺 Shipping to the European Union
📦 Standard Shipping: £3 – £14.99 | Estimated Delivery: 2–6 business days after dispatch.
⚡ Express Shipping: £5 – £11.99 | Estimated Delivery: 1–4 business days after dispatch.
🇪🇺→🇬🇧 Shipping from the EU to the United Kingdom
📦 Standard Shipping: £6 – £25 | Estimated Delivery: 2–6 business days after dispatch.
⚡ Express Shipping: £20 – £40 | Estimated Delivery: 2–4 business days after dispatch.
🇬🇧 Shipping Within the United Kingdom (Two Wheels Empire Performance Parts)
Two Wheels Empire performance parts are stocked and shipped locally from our UK warehouse:
📦 Standard Shipping: £3.80 – £5.50 | Estimated Delivery: 48 hours after dispatch.
⚡ Express Shipping: £5.50 – £7.50 | Estimated Delivery: Next-day delivery after dispatch.
🌍 Shipping Outside the EU & UK
📦 Standard Shipping: £9 – £55 | Estimated Delivery: 10–15 business days after dispatch.
⚡ Express Shipping: £20 – £50 | Estimated Delivery: 4–6 business days after dispatch.
📌 Note: Shipping costs are automatically calculated at checkout based on your order’s weight and volumetric size. Delivery times are estimates and may vary due to customs processing or local courier delays.
For any shipping inquiries, feel free to contact our support team at hi@twowheelsempire.com
