If you'd like to return a product, please contact us first at Hi@TwoWheelsEmpire.com or Call / Whatsapp us at +447596351867 so we can provide you the nearest return address to you since we do returns in UK, Germany, Lithuania, US and Australia.
Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where unfortunately we can’t offer you a refund or exchange:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and we will send you an address where to send an item for the exchange.
To return your product, you should send us an email to Hi@Twowheelsempire.com and mail your product to:
MB Two Wheels Empire, M. Dauksos str. 6-2, Kaunas LT-44280, Lithuania, +370 616 44095
If you are sending from the UK, please use this address:
Eshop LT65644085, Units 2 - 4 Moss Road
Postcode / ZIP code: CM8 3UQ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over 50€ / £ / $, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.