Returns & exchanges

If you'd like to return a product, please contact us first at  or Call / Whatsapp us at +447596351867 so we can provide you the nearest return address to you since we do returns in UK, Germany, Lithuania, US and Australia. 

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where unfortunately we can’t offer you a refund or exchange:
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at and we will send you an address where to send an item for the exchange.

To return your product, you should send us an email to and mail your product to:

UK Return address, please use this address:

UAB Two Wheels Empire
148 High street South, 
East Ham, 
E6 3RW,
United Kingdom
Tel. +447868694445

EU Return Address:

UAB Two Wheels Empire
A. Juozapaviciaus pr. 104B,
+370 616 44095

US Return Address:

The Watershed Wellness Center 
Two Wheels Empire
16280 National Parkway 
Lansing, MI  48906 
USA (517) 886-0440

AUS Return Address:

Matas Rinkevicius
15 Kendall Street
C/O M58418
Phone: +611300345700

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over 50€ / £ / $, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

We recommend you contact us before purchasing the items. If the item was ordered incorrectly without contacting us first to make sure the item is correct - we charge a 5% restocking fee to return the item.

For further information, please contact us at  or Call / Whatsapp us at +447596351867