Company code: 12363573
Registration address: 166 College Road, Harrow, Middlesex, HA1 1BH, UK
Office address: M. Dauksos Str. 8-7, Kaunas, Lt-44280 Lithuania
Contact person: Matas "Matt' Rinkevicius
Telephone: +447 5963 51867
Email for invoices: Hi@Twowheelsempire.com
We offer FREE tracked delivery on EMTB Tuning Kits over 99£! Otherwise we have a flat rate charge. We make every effort to dispatch all orders within 1 working day, in most cases, orders are shipped out on the next working day.
Please check delivery time at the check out, or here.
To make the warranty claim, an end user must contact us at Hi@Twowheelsempire.com and we will provide the delivery address where to return a defective item with submitted original sales receipt.
Two Wheels Empire guarantees its products. This warranty covers the product for the original owner against defects in materials, workmanship or system (depends on the product). If the product ever fails during the warranty period due to a manufacturing or material defect, Two Wheels Empire repairs or replaces it with a product at its own discretion. All the products have Standard Warranty except it is given different states by manufacture (Like Speedbox has a lifetime warranty).
This warranty does not cover:
- Damages caused by accidents.
- Normal wear and tear damages*.
- Improper use and maintenance of the product.
- Any form of alteration and modification of the product (unauthorised repairs, damages caused by eBike software updates etc.).
- Warranty obligations do not cover expandable materials (power elements and/or batteries), holders and enclosures.
- If the product is used not as intended, not following all guidelines outlined in the manual received with a product and in accordance with the operating conditions specified.
- Product's warranty does not cover damages caused by eBike software updates.
- If the product is disassembled or exposed to mechanical impact, chemicals, high humidity, fluids, corrosive and hazardous environments or force majeure factors.
Throughout the site, the terms “we”, “us” and “our” refer to Two Wheels Empire. Two Wheels Empire offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.