Shipping & Return

Two Wheels Empire stocks best selling items across Europe (Germany and Lithuania), United Kingdom, United States and Australia, so wherever you ride your e-Bike in the world we aim to ship the products from the nearest warehouse to you, so you can get it fastest, cheapest and without import taxes! 

DISPATCH TIME - All purchases will be dispatched next business day, if you will buy till 12 o'clock (UK time) it will be dispatched on the same day. Our service is available Monday – Friday.

IMPORTANT! We recommend you contact us before purchasing the items. If the item was ordered incorrectly without contacting us first to make sure the item is correct - we charge a 5% restocking fee to return the item.

 

 UK 

Free tracked UK delivery on EMTB Tuning Kits over 99£! 

Shipping cost for  EMTB Tuning Kits 24h delivery is 5£.

For all other products, shipping price is calculated by weight during checkout.

Exact delivery price and delivery time will be calculated at the Check Out.

* Most of the orders are shipped from the UK warehouse (some could be from the European warehouse). 

 

 EUROPE 

Free tracked Europe delivery on EMTB Tuning Kits over 99£! 

For all other products, shipping price is calculated by weight during checkout.

* All orders are shipped from the European Warehouse. 

 

  US & CANADA 

Free tracked delivery on EMTB Tuning Kits over 99£! 

For all other products, shipping price is calculated by weight during checkout.

* Most of stock is kept in US warehouse, so if it is possible - we ship directly from the United States, delivery time 1-7 business days.

 

  AUSTRALIA & NEW ZEALAND 

Free tracked delivery on EMTB Tuning Kits over 99£! 

For all other products, shipping price is calculated by weight during checkout.

* Most of the stock is kept in Australian warehouses, so if possible - we ship directly from Australia, delivery time 5-7 business days.

 

 REST OF THE WORLD 

Free tracked delivery on EMTB Tuning Kits over 99£! 

For all other products, shipping price is calculated by weight during checkout.

* wherever you ride your eBike in the world we aim to ship the products from the nearest warehouse to you, so you can get it fastest, cheapest and without import taxes!

 

ORDER RETURNS - You can return items that you are not happy with within 14 days after delivery. Please contact us at Hi@TwoWheelsEmpire.com for the return instruction.

CUSTOM TAXES AND DUTIES - Two Wheels Empire operates on a Delivered Duty Unpaid basis*.  However, Two Wheels Empire stock products in the United Kingdom, Germany, United States and Australia in order to ship from the nearest warehouses to you as a client in order to save on import taxes. For more information about where the products are shipped from please contact Hi@TwoWheelsEmpire.com .

* This means that any outstanding import duties, clearance fee’s, brokerage fees or other additional charges have to be paid by the customer upon delivery of your order. Contact your local customs authority for more information. The customer must take full liability for any parcels returned to Two Wheels Empire due to unpaid customs charges or ignored/unseen emails from your customs office or chosen carrier. Any postal charges, returned shipment costs, customs charges and handling fees will be deducted from any due refund or exchange request.